MARKET TERMS & CONDITIONS

SUPPORT THE MAKERS

We want our Makers Markets to be enjoyable, well organised and fair for everyone involved. These Terms & Conditions set out the important bits you need to know when booking and trading with us.

By applying for and booking a space with Support The Makers, you agree to the following.

TABLE / POP-UP FEES

All table and pop-up fees are due in full when booking.

  • Your space is only confirmed once full payment has been received.

  • We’re unable to offer payment plans or partial payments.

  • Fees are non-refundable unless covered by our cancellation policy below.

Your fee includes:

  • Your standard table or agreed pop-up space.

  • Venue licensing where applicable.

  • The Support The Makers team there on the day.

  • Administration and processing.

  • General promotion of the Makers Market.

  • Inclusion in our general social media promotion, where suitable.

  • A mention on our website as part of the maker line-up.

We’ll always do our best to shout about our Makers Markets and the wonderful businesses joining us, but individual or dedicated social media posts are not guaranteed.

SHARING YOUR ATTENDANCE

We put lots of time into promoting our Makers Markets, but we need our makers to shout about them too!

All makers are expected to share that they’re attending.

We’ll send you our official event image, which you’re very welcome to use, or you can create your own content to share with your audience.

A few little things:

  • Please share your attendance in the lead-up to the Makers Market.

  • Sharing on the day is always really appreciated too.

  • Please use the official event name provided in your confirmation.

  • Any content you create should accurately represent Support The Makers and the Makers Market.

  • Please do not use AI-generated posters, artwork or promotional graphics. We don’t use AI-generated artwork within our own advertising and don’t allow it to be used to promote attendance at our Makers Markets.

CANCELLATIONS & REFUNDS

Need to cancel?

We completely understand that sometimes plans change. How you cancel depends on whether you’ve paid your invoice.

If your invoice has NOT been paid:

You can cancel the booking yourself through your Eventaly profile. You don’t need to email us - cancelling through Eventaly will release the space.

If your invoice HAS been paid:

Please email Support The Makers as soon as possible to let us know.

Refunds

We carefully select the mix of makers at each Makers Market to give customers a lovely variety and to avoid too much product duplication.

Because of this, when someone cancels we can’t simply offer the space to the next person on the list.

We will offer the space to makers on our waiting list who have a like-for-like or similar product category.

If your Makers Market is more than 7 days away:

  • We’ll do our best to fill your space with a suitable maker from our waiting list.

  • If we successfully fill the space and the replacement maker has paid, we’ll refund 75% of your original market fee.

  • If we can’t fill the space with a suitable like-for-like maker, we’re unable to offer a refund.

Please remember that a refund isn’t automatically due when you cancel. It can only be processed once we have successfully filled your space with a suitable replacement and received their payment.

If your Makers Market is 7 days away or less:

Unfortunately, no refund can be offered, even if we’re subsequently able to fill the space.

Please don’t arrange for another business to take your space or transfer your booking yourself. We’ll manage any replacement through our waiting list so we can keep the right balance of products at the Makers Market.

If we have to cancel

If Support The Makers has to cancel a Makers Market due to the venue, severe weather or another unforeseen circumstance, we’ll contact everyone affected and offer a full refund of their market fee or, where suitable, the option to transfer their booking to another Makers Market.

Refunds must be requested within 60 days of our cancellation email. If we need bank details or any other information from you to process your refund, this must also be provided within the 60-day period.

Unfortunately, we’re unable to process refund requests received after the 60-day period.

Any refund will be for the market fee paid to Support The Makers only. We’re unable to cover additional costs such as travel, accommodation, stock, staffing or other expenses associated with attending the Makers Market.

TRADING TIMES

All opening and trading times will be listed on the relevant Makers Market page and/or Eventaly.

When you book with us, you’re committing to trading for the full advertised Makers Market hours.

SETTING UP

We’ll send you all the important timings and market-day information before the event. You’ll also find market-specific information on Eventaly.

A really important one:

Please DO NOT enter the venue until the Support The Makers team tells you it’s time to come in.

Even if the venue doors are open, please wait outside until we give you the go-ahead. We need time to make sure the venue and floor plan are completely ready before everyone starts bringing stock in.

A few other important bits:

  • Please have all of your stock inside at least 30 minutes before opening, unless we’ve told you otherwise.

  • If you arrive late, we can’t guarantee that we’ll be able to hold your space.

  • Please unload as quickly as possible and then move your car to suitable parking.

  • Please check parking and loading restrictions before you arrive.

  • Do not park on pavements, even while unloading.

  • Support The Makers isn’t responsible for parking tickets, travel costs or other expenses.

  • We allocate all tables and spaces and your business name will be on your table when you arrive.

  • We don’t share floor plans in advance.

  • We’re unable to take general table-position requests. If you have something specific that has already been agreed with us, we’ll of course have this noted.

The floor plan is carefully put together to make the Makers Market work as a whole, so we won’t make changes to it on the day.

PACKING UP

Please don’t start packing away before the Makers Market finishes.

We know everyone is tired by the end of a market day, but customers should have the same experience whether they arrive at 11.00am or 15 minutes before closing.

  • Please trade until the advertised finish time.

  • If you sell out, pop up a SOLD OUT sign rather than packing away.

  • If there’s an emergency and you need to leave, come and speak to us.

  • Packing away or leaving early without speaking to us may affect your ability to trade with us at future Makers Markets.

  • Please make sure everything is packed away and you’re out of the venue within the timeframe we’ve given you.

YOUR TABLE & DISPLAY

Unless we’ve told you otherwise, your standard space includes:

  • 1 x table, approximately 180cm x 90cm.

  • 1 x chair, subject to the venue.

If you’ve booked a pop-up space or something different, this will be noted in your confirmation.

Please remember:

  • Rails, print browsers, extra stands and additional display space are not automatically included.

  • Please don’t bring additional tables unless agreed with us beforehand.

  • Please keep your whole display within your allocated space.

  • Keep walkways and access routes clear.

  • Wi-Fi isn’t guaranteed, so please have a backup way to take payments.

  • Plug sockets and lighting aren’t provided as standard.

  • If you need extra lighting, battery-operated lights are usually the best option.

  • Please don’t attach anything to venue walls, fixtures or fittings without permission.

  • Any damage caused by your display or equipment will be the maker’s responsibility.

And make your space your own! Tablecloths, signage, height and lovely displays all help customers spot you and your products.

STAFFING YOUR SPACE

Your space must be staffed for the full Makers Market.

  • A maximum of two people per space unless agreed otherwise.

  • Please make sure someone is at your table throughout trading hours.

  • If you sell out, please stay until closing and display a SOLD OUT sign.

  • Dress for the venue and the weather - some of our venues can definitely be on the chilly side in autumn and winter!

WHAT YOU CAN SELL

We accept makers based on the products shown and described within their application.

This means only the products approved as part of your application can be sold at the Makers Market.

If you’d like to introduce a new or different product range, please email us beforehand. We’ll let you know if it works alongside the other businesses already confirmed.

We may ask for products that haven’t been approved to be removed on the day.

It’s also your responsibility to make sure:

  • Products are correctly labelled.

  • Your products comply with all relevant legislation.

  • Any required food, alcohol or organic certifications and licences are in place and available where required.

RUBBISH

Please take all rubbish and packaging home with you.

Your space should be left exactly as you found it - clean, tidy and ready for us to hand the venue back.

Repeated issues may result in a cleaning charge and could affect future applications.

ALCOHOL & SMOKING

If you sell alcohol, it’s your responsibility to make sure you have any licences required by the local authority and the correct age-restriction signage.

There is no smoking or drinking alcohol while trading at our Makers Markets.

SECURITY

Please look after your stock, equipment, cash and personal belongings throughout the day.

We recommend keeping cash and valuables securely on you rather than behind or underneath your table.

Support The Makers can’t accept responsibility for lost, stolen or damaged stock or personal belongings, except where liability cannot legally be excluded.

LEGISLATION

It’s your responsibility to make sure your business and products meet all relevant legal requirements.

If you’re unsure about anything, please check with your local authority, Trading Standards or the relevant professional body before attending.

INSURANCE

All makers attending our Makers Markets must have valid Public Liability Insurance with a minimum cover of £1 million, unless we’ve specifically told you otherwise for a particular event.

Please make sure your insurance is current and that you can provide evidence if we ask for it.

Different requirements may apply to specifically advertised Flea Markets, and we’ll make this clear when booking.

LOOKING AFTER OUR MARKETS

We work really hard to create friendly, welcoming and well-organised Makers Markets for our makers, customers and venues.

We ask everyone joining us to follow these Terms & Conditions and any instructions from the Support The Makers team or venue staff.

If someone doesn’t follow these terms, ignores instructions or behaves in a way that causes disruption or a safety concern, we reserve the right to refuse trading or ask them to leave.

Where this happens because these Terms & Conditions have been breached, no refund will be given.

FINALLY…

Please have a read through these Terms & Conditions before booking - even if you’ve traded with us before, as things do change!

By applying for and/or paying for a Support The Makers Makers Market, you’re confirming that you’ve read, understood and agreed to these Terms & Conditions.

We may update these Terms & Conditions when needed, particularly where venue, licensing or safety requirements change.

For anything relating to your application, booking, cancellation or Makers Market, please email Support The Makers.